Sell at the Market!

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La Vaquita Flea Market
Pet Vendor Guidelines / Standards / Procedures

Here at La Vaquita Flea Market, we take selling pets very seriously and their humane treatment is of utmost importance.  We understand that when a customer purchases a pet, it is like taking a new family member home for the first time or a long lost friend coming to stay with you. Therefore, we take pride in making sure that all of our pet dealers are reputable breeders and that they and their kennels are licensed through the Department of Agriculture. All pet vendors must sign a pledge to uplift the standards of La Vaquita Flea Market when selling pets at the Market. Animal vendors should make each and every transaction with the expectation of 100% customer satisfaction.

Ethics

Vendors will treat all animals as we would like to be treated and will show compassion and respect for all living animals. Therefore, a vendor is to place puppies/animals in a kennel/cage for display; whereas, each puppy/animal has enough space to sleep comfortably, play, eat and take water without being on top of another puppy or animal. Further, the kennel/cage is to be as such that the waste from the animals/puppies flow downward or away from the animals so that they may be housed in a clean, dry disease free environment. The vendor is to breed, for selling at the Market, only the best dogs that have been cleared of common genetic illnesses. At La Vaquita Flea Market, puppies must be at least 8 weeks old to be sold.

Professionalism

• Vendors take selling their dogs at La Vaquita seriously and customers should expect professionalism from each pet dealer. Therefore, we ask our vendors to do the following:
  Interview/speak with the prospective customer- Selling a puppy is making a match. The vendor wants to match the customer’s interests, expectations and capabilities to both the breed characteristics and their individual puppy’s needs. Permit as much interaction between prospective buyer and puppy.
• Give Contract to each customer/buyer- Each vendor must have some form of written agreement with their customers/ buyers. Make sure the customer/buyer understands the contract. Discuss any question thoroughly with the customer. The contract should protect the customer as well as the vendor. Further, but, not least, a vendor is to give in writing to the customer an accurate term of his/her financial matters, guarantees or condition of sales; all of which, should be explained to the customer.
• Give expected paperwork- Each vendor must provide required paper work and additional information on grooming, training, feeding and care. But, most importantly, give individual records of doctor visits for each puppy sold. If you give your puppy shots yourself, please let the customer know and give name of shots and dates. Also, give in detail the potential genetic and developmental problems affiliated with each puppy being sold. Provide references to local veterinarians. Please make sure that you are reachable by your customer after the purchase of the animal. Indicate a number/s where you can be contacted after selling the puppy. Please return calls to your customer. Respect and Courtesy are still expected after the sale. This customer may be a repeat customer, if treated respectfully.
• Give courtesy and respect- Each vendor should meet a prospective customer/buyer with courtesy and respect by speaking to the customer as you would want a person to speak to you. Courtesy and respect to be exchanged between vendor and customer.

Knowledge

For the welfare of the purchased animal, each vendor should be prepared by being knowledgeable about each puppy in order to answer the customer/buyer’s questions responsibly and respectfully. Please see above, Professionalism- Ethics and Interview.

Support

The Market asks that each vendor be concerned about their customers and puppies for as long as there is a need after the customer takes puppy home. We would like for each vendor to be a good match with each customer as the customer and the puppy should be a good match. Should you an encounter an issue, La Vaquita Flea Market will advocate for an amicable solution for both Vendor and Customer. 

Procedures for Pet Vendors – Summary for Set-Up

Understanding that the purchase of a pet is to bring joy to the customer and a family, we at LVFM want our vendors to know that there are certain guidelines and procedures that must be followed by our vendors to establish that our customers are buying and taking home what the customer thinks he/she is buying. Therefore the above guidelines and procedures herein are to give the broader community a sense of well being with the animals sold here at the Market and ensure customer satisfaction.

Vendors must do the following before set-up or while selling at the Market:

1. Provide a picture ID along with this application.
2. Provide a license from the Department of Agriculture. Temporary vendors who sell one litter a year are not required to have a license from the DOA. Note: All other Guidelines and Standards and Procedures herein must be followed.
3. Bring copy of updated shot records for the Market’s record, if you give shots yourself, bring receipts for the medicine given puppy.
4. The puppies’ parents are not allowed at the Market.
5. All puppies must be 8 weeks old to sell at the Market. Please bring proof.
6. Pets /puppies must be in a kennel/cage at all times; free to move around easily within kennel/cage, with filled water and food containers accessible to the animals at all times. The cage that the vendor brings to the market needs to have a “double” bottom; whereas, urine and feces will drop and will not stay at the same level where the puppies are standing.
7. Unsatisfied valid customer complaint will get you banned from selling animals at the Market.
8. Courtesy and Respect are expected to all vendors, customers, workers and Staff.
9. NO REFUNDS.